Remote Assistant Software package designed to provide customers with remote assistance over the Internet.
Using this software a customer is able to connect to a remote help desk and request assistance
(by allowing help professional to manipulate with his screen, transfer files & clipboard & exchange instant messages).
Remote Assistant is designed to help developers in providing customers with better help & support over the Internet or LAN.
Remote Assistant runs on background in your system tray minimized. When a remote user (customer) requests assistance
using free Remote Host software (also available at www.contextsoft.com) Remote Assistant will notify you
by displaying a message box. You will then be able to chat with the remote user, capture remote computer's screen,
manipulate with the mouse and keyboard and tranfer files and clipboard content to and from the remote computer.
- Windows XP/Vista/2000/7
- Pentium 300 MHz or higher
- Internet connection (Broadband connection preferred)
- Static or Dynamic IP is necessary for Remote Assistant.
|License:||Free to try, $99.00 to buy|
|Screenshot :||View Screenshot|
Remote Assistant software is very simlpe to use and has several advantages over similar software like pcAnywhere or VNC:
- It requires NO configuration or administration at the remote site and very little configuration on the assistant site.
- It does not require any ports to be opened on your customer's computer and therefore presents no security threat.
- It is totally free for your customers. You can distribute Remote Host software with your application and preconfgure it so, it will know how to connect to your help desk. All your customers will need is internet connection. Below you find a simple code that invokes RemoteHost.exe with the parameters.
- It is very small and is easy to download and install.
- It allows several customers to connect to your computer at the same time.
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