Public Folder Helpdesk for Outlook
Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases.
Issue trackning inside Outlook, integrated statistics tool and knowledge base.
Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within
Public Folder Helpdesk for Outlook takes the best of Outlook, Microsoft
Exchange Server and the web and gives you a simple and efficient solution
for help desk, customer support and issue tracking. With Public Folder
Helpdesk for Outlook you will never more be overwhelmed by requests. For
public folders or mailboxes.
- Windows 8/7/XP/Vista
- Internet Explorer6.0 or later
- Microsoft Outlook 2000 SP1 or later
- Excel 2000 SP1 or later
- Windows Scripting Runtime
|License:||Free to try, $845.89 to buy|
Key Features of the Public Folder HelpDesk for Outlook include:
- Mailbox monitoring – select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
- Ticket retrieval also from an online form (.xml files).
- Callers handling – select caller from Global Address List or Outlook Contacts or pick from a drop down list.
- Knowledge base – when closing a ticket, create KB articles that can be saved as web pages with a click.
- No extra application – helpdesk available right inside Microsoft Outlook
- Can be installed in a mailbox instead of a public folder.
- Tickets are stored both in Outlook and in an Access or SQL Server database – using the best of both technologies.
- PDA integration.
- Supports ITIL
- Compatible with Microsoft Vista and Office 2007*
To use PF HelpDesk with Office 2007 you need to have Office Web Components installed.
| RELATED SOFTWARE DOWNLOADS FOR PUBLIC FOLDER HELPDESK FOR OUTLOOK |
- Mail Inspector
small remote e-mail client. It can scan your mailboxes (POP3 and IMAP4) for new mail which will be displayed with sender, receiver, subject, date, size
- EF Mailbox Manager
is a management program for as many as desired POP3 Accounts.
- Mail Snoop Pro
is the ultimate, user friendly, anti-spam and email notification program.
- GroupCalendar for Outlook
GroupCalendar for Outlook shares your outlook calendar with others with or without exchange server
OLfolders is the ideal solution for Share contacts, emails, tasks, calendar, journals and documents in Outlook
- Outlook LAN Messenger
award winning LAN Instant Messaging software designed for use within Office Network and Subnet
- OLAP Reporting Tool for Excel
is a category of applications and technologies for collecting, managing, processing and presenting multidimensional data for analysis and management purposes.
will search for duplicates in Outlook data file, offer a convenient overview and one-button removal for all items found!
- EZOutlookSync Portable
allows you to use your USB flash drive to synchronize MS Outlook files on different computers.
- Outlook Spam Filter
is an easy-to-use MS Outlook add-on that protects your Inbox against spam.
is a tool that helps you to extract your e-mail messages and Attachments contained in MS Outlook