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Public Folder Helpdesk for Outlook

Public Folder Helpdesk for Outlook Public Folder Helpdesk for Outlook helps your support team organize and efficiently work with support cases. Issue trackning inside Outlook, integrated statistics tool and knowledge base. Incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team.

Public Folder Helpdesk for Outlook takes the best of Outlook, Microsoft Exchange Server and the web and gives you a simple and efficient solution for help desk, customer support and issue tracking. With Public Folder Helpdesk for Outlook you will never more be overwhelmed by requests. For public folders or mailboxes.

Software Information System Requirements
Version: 9.20
  • Windows 8/7/XP/Vista
  • Internet Explorer6.0 or later
  • Microsoft Outlook 2000 SP1 or later
  • Excel 2000 SP1 or later
  • Windows Scripting Runtime
License:Free to try, $845.89 to buy
File Size: 28.1 MB
Screenshot : View Screenshot
Rating :

Key Features of the Public Folder HelpDesk for Outlook include:
  • Mailbox monitoring – select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
  • Ticket retrieval also from an online form (.xml files).
  • Callers handling – select caller from Global Address List or Outlook Contacts or pick from a drop down list.
  • Knowledge base – when closing a ticket, create KB articles that can be saved as web pages with a click.
  • No extra application – helpdesk available right inside Microsoft Outlook
  • Can be installed in a mailbox instead of a public folder.
  • Tickets are stored both in Outlook and in an Access or SQL Server database – using the best of both technologies.
  • PDA integration.
  • Supports ITIL
  • Compatible with Microsoft Vista and Office 2007*
    To use PF HelpDesk with Office 2007 you need to have Office Web Components installed.

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