HelpDesk OSP is a partly web based application for issue tracking and user support and connects
Outlook to SharePoint/Office Live.
With HelpDesk OSP the Outlook toolbar gets buttons for conversion of e-mails into list objects in SharePoint or
Office Live Small Business. Attached files, .html, priority, caller information are all included. Global
Setting by the first user.
Any SharePoint List template can be used. Powerful, integrated reporting and statistics tool facilitates business
intelligence. Useful for all kinds of issue tracking and user support.
HelpDesk OSP is based on Microsoft SharePoint or Office Live, which gives this application superior qualities when it
comes to features and customization possibilities. It also makes HelpDesk OSP very easy to use and configure.
- Windows 8/7/XP/Vista
- Outlook 2000 SP1 or later
- Internet Explorer 6.0 or later
- Excel 2000 SP1 or later
|License:||Free to try|
HelpDesk OSP combines three main parts:
Main Functions of HelpDesk OSP:
- Add-in for Outlook, installed on every helpdesk worker’s client machine
- SharePoint/Office Live Lists. HelpDesk OSP works with all list templates provided by Microsoft for SharePoint and Office Live, and they can be highly customized to suit the organization's needs.
- Statistics application, OLAP Reporting Tool for Excel
- Customize SharePoint list instead of Settings form
- SharePoint views instead of Outlook views
- Searching for tickets is done via the SharePoint search features
- Only one data store: SharePoint/SQL
- Closed tickets remain in the SharePoint list but can be filtered out in views
- Callers list – another SharePoint list
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