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IPI.HELPDESK Standart Edition

IPI.HELPDESK Standart Web requests management system
Do you have a web site and customers?
Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site.

IPI.HELPDESK™ provides two-way communication with users in a simple and intuitive interface, ensuring full control and transparency of this process..

Software Information System Requirements
  • Server system: Windows Server 2003 or Unix of any version
  • Web server Microsoft IIS version 6.0 or later, or Apache™ version 1.3 or later
  • Operating system: Windows , including Windows CE and Windows Tablet PC Edition, or any Linux system
  • Server languages (all required): PHP, Perl (CGI), SSI
File Size:1.55 MB
License:Free to try, $99.95 to buy
Screenshot:View Screenshot
Rating :

External user features:
  • Self-registration using a simple form.
  • Self-editing of personal registration data.
  • Log in to the «Personal Office» using your login and password, or by clicking the link in the e-mail notification without entering your login and password.
  • In the «Personal Office», the user can view his or her own queries, task history and manager replies, create new tasks, read the FAQ and more.
  • Comprehensive online assistance and a simple intuitive interface make working with the system easy even for a user without specific knowledge.
  • Due to e-mail notifications, the user is always kept informed about the progress of his or her queries.
  • Rating the work of managers: the user can rate any manager's response.
Manager features:
  • Detailed discussion of the task while preserving the history of correspondence and discussions.
  • Option of replying to a task in private mode, without showing the answer to the customer.
  • Option of delegating tasks to any performer with the history preserved.
  • Attaching files to tasks.
  • Replying to tasks using standard answers from the FAQ.
  • emiautomatic additions to the FAQ when you are working with tasks.
  • Specifying task priority and urgency.
  • Grouping tasks by section and subject.
  • Tracking of task due dates, reminders about expired tasks, notification of expiration.
  • Advanced search and extended filter to select tasks by any parameter defined in the system.
  • Printing a task summary or task selection in a ready-for-printer format
Executive features:
  • Notification of response time violation and other important events
  • Maintenance of the rating of the manager's work, summarizing employee performance assessment
  • Complete statistics on every system parameter, including time spent
  • Comprehensive online assistance
System settings:
  • Ability to change the external part, internal management system and e-mail notification design
  • Creating as many personal registration fields per user as are necessary for the company
  • Creating any number of sections and subjects
  • Setting valid task response time depending on the section
  • Employee grouping
  • Access rights for different sections based on group membership
  • Designating employees or groups as managers, administrators, supervisors, operators, or section end users
  • Multiple language support, the possibility to add new language without reinstalling the system
  • Centralized administration with automatic version upgrade

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