The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes.
By establishing a standard, centralized information repository through a Configuration Management Database (CMDB),
IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT
organizations record, maintain and report on infrastructure configuration items (CIs) including
applications/software, devices/peripherals, servers, databases and related IT documentation.
- Windows NT4/2000/2003/XP and Vista
- Pentium II CPU
- 128 MB of RAM
|License:||Free to try, $149.00 to buy|
|Screenshot :||View Screenshot|
Key Features of ProcessWorx CMDB:
- Record and maintain CI attributes & IT service dependencies
- Establish & track CI ownership and accountability
- Track CIs by type, owner, dept., environment, status and vendor
- Establish relationships within and between IT services and CIs
- Maintain data integrity through audit tracking & change logs
- Determine CI status, generate compliance reports
- Hyperlink CIs to specific documentation including policies,
processes, procedures and supporting reference materials
- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Custom reports, record duplication and data export functions
- Dynamically update IT Service and CI relationships
- Track inactive, non-standard and/or non-complaint CIs
- Copy and export CI data and related reports
- Generate business-specific IT Service Catalog with pricing
- User defined, custom CI attributes for primary CI types
- Data import template & data access panel
- CI documentation filter & hyperlinks
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